Refund policy

Returns and exchanges

We want you to be satisfied with your Vituda purchase. To request a return or exchange, email vitudashirts@gmail.com within 7 calendar days of delivery and include your order number and the reason for your request. Please wait for approval and return instructions before sending an item back.

Return eligibility

To be eligible, an item must be unworn, unwashed and unused, with its original tags and packaging. Please include proof of purchase. We may be unable to accept an item that shows signs of wear, washing, alteration, damage after delivery, fragrance, stains or missing tags.

Sale items

Sale items are not eligible for a return or refund unless they arrive incorrect, damaged or defective.

Incorrect, damaged or defective items

If an item arrives incorrect, damaged or defective, contact us as soon as possible at vitudashirts@gmail.com. Include your order number and clear photographs of the item and its packaging so our team can review the issue and explain the available replacement, exchange or refund option.

Exchanges

Exchanges are subject to stock availability. Once your request is approved, we will confirm the replacement option and the return instructions.

Return shipping

Unless an item arrived incorrect, damaged or defective, the customer is responsible for return-shipping costs. Use a trackable shipping service and keep the receipt until the return is completed. Original shipping charges are non-refundable.

Approved returns should be sent to: VITUDA, Unit No. 21, Ashish Industrial Estate, Gokhale Road, Dadar West, Mumbai, Maharashtra 400025, India.

Inspection and refunds

We will inspect the item after it arrives and notify you whether the return has been approved. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to display the credit after it has been processed.

Contact

For return or exchange support, email vitudashirts@gmail.com and include your order number.